KeyBank Application Online & PDF 2022

KeyBank is the largest subsidiary of the KeyCorp company. It is a regional bank, which is also the only major bank in Cleveland. KeyBank was founded in 1825 in Albany, New York. Since then, it has expanded to nearly 1,200 branches and over 1,500 ATMs. About 18,000 employees are working in KeyBank nowadays.

KeyBank Jobs and Careers

If you’re looking to start a career in the banking industry, then look no further than KeyBank. At KeyBank, once they hire you, they’ll support you with great benefits, work&life balance and an inclusive environment that is designed to keep you moving forward through various programs and mentorships. Fill out your application form of KeyBank, and join a large family, where your skills will be valued.

UIPath Developer
Job Date
Posted 2 days ago
Job Apply
Click
Job Location
Remote

Location:
For Those Who Work At Home – Various, Ohio 44145

An Automation Specialist ( Developer) collaborates directly with line of business partners to analyze business processes and determine improvement opportunities. The responsibilities will also include creating the Robotic Process Automations (RPA) solutions to automate the business processes and enhance efficiency and effectiveness with the use of RPA solutions across various functions.

ESSENTIAL JOB FUNCTIONS:

  • Analytical thinking, ability to think with a strategic and innovative mindset.
  • Assists in development, configuration, and testing of automation processes to meet the defined requirements.
  • Assists line of business partners in transition to production.
  • Deliver breakthrough levels of improvement in process capability to reduce defects, variation and cost. Configure the commands or write the script for the software to execute the tasks or processes as specified in first the requirements and design documents; review incremental progress with a process subject matter expert to validate functionality and course correct s needed.
  • Develop and implement appropriate process control systems, changes and automation to ensure compliance (with CoE standards, guidelines, leading practices, security, and risk management) and continuous improvement.

QUALIFICATIONS:
Required:

  • 1+ years of experience in IT development, process engineering, architecture, or automation.
  • Bachelor’s degree or equivalent experience.
  • Solid technical background with programming experience and clear understanding of programming concepts.
  • Excellent understanding of desktop/web technologies. IT experience in software development in developing web applications, web services and client/server applications.
  • Proven ability to work in a multi-disciplinary and fast pace environment
  • Understand solution design document and accordingly create process automation solution.

Preferred:

  • Experience in robotic process automation suite Automation Anywhere.
  • Good understanding of various automation components and features available in Robotics Products.
  • Computer Science Bachelors preferred.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing

HR_Compliance@keybank.com
.

Lead Specialist-Fraud Client Service Center
Job Date
Posted 5 days ago
Job Apply
Click
Job Location
Remote

Location:
4900 Tiedeman Road – Brooklyn, Ohio 44144-2302

Looking for a remote opportunity to work with a great company? Here it is!

We have a variety of shifts available. Day shifts, Evening Shifts all with a rotating Saturday or Sunday. Training would be from 8:30 a.m. – 5:00 p.m. EST Monday – Friday.

(Note: regardless of your location, you would be working these schedules in Eastern Time and have to be available for the training which is also conducted in East Standard Time)

Job Brief:

The Fraud Hotline is the central unit to receive inbound retail fraud calls and create alerts for review within the Fraud Department. The Specialists are the liaison between Lines of Business and the Client to ensure the necessary actions are taken to prevent additional fraudulent activity as well as the initiating and accurately documenting of all claims/alerts. This position will work closely with various departments under the fraud umbrella and report directly to the Dept. Manager, Operations or Section Manager. A Team Lead will oversee the day to day activities and operations.

Essential Job Function:

The Fraud Hotline Specialists provide support for Corporate and Retail Clients and Financial Crime Investigators in a call center environment. In accordance with departmental procedures and in compliance with Federal Regulations, the specialist assumes a high level of responsibility in taking proactive steps to prevent loss by blocking accounts and forwarding fraud information to the appropriate parties. The Specialist will perform a variety of tasks associated with identifying suspected fraud, and potential fraud related transactions, including performing detailed examinations on account relationships and transaction activity in an effort to detect fraudulent activity, communicating, educating and supporting both internal and external clients throughout the fraud process.

Some of the daily responsibilities include:

  • Receiving calls from KeyCenter personnel, Financial Crime Investigators, Internal Departments, as well as Clients and external financial institutions.
  • Placing security holds.
  • Reviewing account activity.
  • Setting up passcodes on profiles for clients when needed.
  • Completing Keyform’s to return unauthorized item.
  • Documenting fraud alerts, building case files, and escalating fraud alerts to appropriate groups.
  • Provide clients with appropriate and timely support and information related to their claim.
  • Other specialized tasks and projects when required from leadership.

Required Qualifications:

  • High School Diploma or GED equivalent.
  • 1-3 years in customer service, branch, call center, risk analysis, and/or bank operations
  • Ability to meet production goals.
  • Ability to multi-task.
  • Ability to work with minimal supervision in decision making.
  • Excellent written and verbal communication skills.
  • Exceptional attention to detail.
  • Excellent customer service skills

Preferred Qualifications

  • Open minded and adaptable to new ideas in a changing environment
  • Ability to work under pressure and meet deadlines
  • Analytical, research and problem resolution skills
  • Proficient in 10-Key, able to perform with a high degree of speed and accuracy.
  • Comfortable navigating multiple computer systems and applications
  • Proficient in Microsoft Office applications
  • Intermediate understanding of banking policies, procedures, government regulations
  • Proven ability to handle all customer service inquires and diffuse difficult customer situations independently

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $17.00 to $23.50 per hour depending on job-related factors such as level of experience. Compensation for this role also includes short-term incentive compensation subject to individual and company performance. Please click

here
for a list of benefits for which this position is eligible.

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing

HR_Compliance@keybank.com
.

Summer 2023 Middle Market Internship – Utah
Job Date
Posted 30+ days ago
Job Apply
Click
Job Location
Salt Lake City, UT 84111

Location:
36 South State Street – Salt Lake City, Utah 84111

Internship Overview:

  • KeyBank’s Middle Market teams serve companies in various industries with annual revenue of $25 to $500+ million. Our teams provide clients with traditional commercial banking products including credit, equipment finance, treasury services, commercial payments, private banking, and capital markets solutions. The Middle Market teams are located in 26 markets from Maine to Alaska.
  • KeyBank’s Middle Market Internship provides an excellent opportunity for senior-level banker exposure and higher, immediate “hands-on” experience in KeyBank’s Middle Market line of business.
  • In addition to on-the-job training in the line of business, summer interns participate in KeyBank’s award-winning summer intern experience including but not limited to exposure to senior executives, networking events, etc.
  • The program offers a hands-on, mentored experience that is in-depth and geared to provide insight into actual career roles, so that students return to the classroom with a better idea of the career opportunities within the Middle Market at KeyBank and their aspiration to pursue.
  • The internship will start in early June 2023 and run 10.5 weeks through the summer.

Job Responsibilities:

  • Learn to analyze commercial loan requests via credit analysis write-ups, including but not limited to reviewing financial statement spreads; calculation of key financial ratios; analysis of the borrowers’ business and financial integrity.
  • Work closely with designated teams to ensure accuracy of credit system data.
  • Work with clients to ensure timely collection of financial statements needed to monitor performance.
  • Work with support partners to perform system maintenance to ensure proper portfolio assignments and with Relationship Managers to ensure accurate pipeline activities within Salesforce.
  • Complete a Capstone Project leveraging learnings from the Internship to include credit, business analytics, and client facing deliverables / pitches.
  • Perform other duties as necessary to support the goals and objectives of the relationship management teams.

What does our internship offer:

  • Orientation to Key’s infrastructure and the business
  • Training (on-the-job, Excel® and PowerPoint®, data analysis, commercial credit, sales management, etiquette, résumé counseling, and more)
  • Direct coaching and feedback
  • Networking opportunities
  • Diversity, Equity, & Inclusion project exposure (internal and external)
  • Consideration for full-time placement (after graduation) upon completion of the internship

Required Qualifications:

  • Graduating with a four-year degree or graduate level degree in May 2024 with focused coursework in finance, accounting, economics and/or data science (preferred)
  • Outstanding academic achievement (minimum GPA 3.0)
  • Demonstrated leadership and teamwork from past work experience and/or extracurricular activities
  • Strong quantitative and critical thinking abilities
  • Highly motivated with a strong work ethic
  • Outstanding interpersonal, communication and presentation skills
  • Proficiency in Excel and PowerPoint
  • Candidates must be legally authorized to work in the U.S. without sponsorship

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing

HR_Compliance@keybank.com
.

Associate BRC Risk Advisor (Centralized Testing – Payments\u002FProduct) – Remote or NY\u002FOH
Job Date
Posted 18 days ago
Job Apply
Click
Job Location
Remote

Location:
For Those Who Work At Home – Various, Ohio 44145

ABOUT THE JOB (JOB BRIEF)

Completes control testing for assigned lines of business (LOBs) and assisting with the writing
of testing procedures in accordance with Risk and Control Self-Assessment procedures. This
position will engage with control subject matter experts within the LOBs.

ESSENTIAL JOB FUNCTIONS

Specific essential job functions include the following:

  • Perform quarterly assessments of testing, while appropriately escalating any testing

exceptions or unsatisfactory controls, as needed.

  • Document testing in accordance with Risk and Control Self-Assessment (RCSA) procedures.
  • Develop an understanding of risk management requirements related to RCSA testing.
  • Develop an understanding of the risks and controls within assigned lines of business.
  • Develop control testing workpaper templates in accordance with template standards.
  • Discuss identified control gaps with control owners as applicable.
  • Assist control owners with the writing of clear and concise testing procedures.
  • Build and sustain positive working relationships with relevant line of business management and BRC LOB Support team members.
  • Access a wide variety of systems/applications to complete assigned testing.

REQUIRED QUALIFICATIONS

  • Risk Management – Knowledge of processes, tools and techniques for assessing and controlling an organization’s exposure to risks of various kinds; ability to apply knowledge of risk management appropriately to diverse situations.
  • Effective Communications – Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the
  • application of appropriate communication behaviors.
  • Business Process Design – Knowledge of business process design; ability to develop appropriate techniques to re-examine key processes and focus on optimizing organizational performance.
  • Decision Making and Critical Thinking – Knowledge of the decision-making
  • process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
  • Cross-Team Integration – Understanding of the importance of inter-team collaboration in breaking down silos and achieving business results; ability to lead employees from various functions to communicate, coordinate work across divisions, and collaborate in solving problems as one team.
  • Managing Multiple Priorities – Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
  • Accuracy and Attention to Detail – Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.
  • Internal Controls – Knowledge of concept, methods, and processes of internal control; ability to create, implement, evaluate and enhance processes in internal controls.
  • Risk & Control Self Assessment (RCSA) – Knowledge of risk and control self assessment (RCSA); ability to assess, clarify, and appraise significant risks inherent in investment activities as well as to ensure that internal controls, policies, and procedures are accurate and adequate.
  • Audit and Compliance Function- Knowledge of major responsibilities and tasks of Audit and Compliance (A&C) function; ability to manage the operation of A&C function in various business environment.
  • Regulatory Environment – Financial Services – Knowledge of regulatory environment; ability to help an organization comply with regulations at the federal, state and local level and follow the organization specific policies and guidelines, affecting business practices.

This position is eligible to earn a base salary in the range of $50,000 to $80,900 annually depending on job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. Please click

here
for a list of benefits for which this position is eligible.

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing

HR_Compliance@keybank.com
.

Summer 2023 Middle Market Internship – Washington
Job Date
Posted 30+ days ago
Job Apply
Click
Job Location
Seattle, WA 98101

Location:
1301 5th Avenue – Seattle, Washington 98101

Internship Overview:

  • KeyBank’s Middle Market teams serve companies in various industries with annual revenue of $25 to $500+ million. Our teams provide clients with traditional commercial banking products including credit, equipment finance, treasury services, commercial payments, private banking, and capital markets solutions. The Middle Market teams are located in 26 markets from Maine to Alaska.
  • KeyBank’s Middle Market Internship provides an excellent opportunity for senior-level banker exposure and higher, immediate “hands-on” experience in KeyBank’s Middle Market line of business.
  • In addition to on-the-job training in the line of business, summer interns participate in KeyBank’s award-winning summer intern experience including but not limited to exposure to senior executives, networking events, etc.
  • The program offers a hands-on, mentored experience that is in-depth and geared to provide insight into actual career roles, so that students return to the classroom with a better idea of the career opportunities within the Middle Market at KeyBank and their aspiration to pursue.
  • The internship will start in early June 2023 and run 10.5 weeks through the summer.

Job Responsibilities:

  • Learn to analyze commercial loan requests via credit analysis write-ups, including but not limited to reviewing financial statement spreads; calculation of key financial ratios; analysis of the borrowers’ business and financial integrity.
  • Work closely with designated teams to ensure accuracy of credit system data.
  • Work with clients to ensure timely collection of financial statements needed to monitor performance.
  • Work with support partners to perform system maintenance to ensure proper portfolio assignments and with Relationship Managers to ensure accurate pipeline activities within Salesforce.
  • Complete a Capstone Project leveraging learnings from the Internship to include credit, business analytics, and client facing deliverables / pitches.
  • Perform other duties as necessary to support the goals and objectives of the relationship management teams.

What does our internship offer:

  • Orientation to Key’s infrastructure and the business
  • Training (on-the-job, Excel® and PowerPoint®, data analysis, commercial credit, sales management, etiquette, résumé counseling, and more)
  • Direct coaching and feedback
  • Networking opportunities
  • Diversity, Equity, & Inclusion project exposure (internal and external)
  • Consideration for full-time placement (after graduation) upon completion of the internship

Required Qualifications:

  • Graduating with a four-year degree or graduate level degree in May 2024 with focused coursework in finance, accounting, economics and/or data science (preferred)
  • Outstanding academic achievement (minimum GPA 3.0)
  • Demonstrated leadership and teamwork from past work experience and/or extracurricular activities
  • Strong quantitative and critical thinking abilities
  • Highly motivated with a strong work ethic
  • Outstanding interpersonal, communication and presentation skills
  • Proficiency in Excel and PowerPoint
  • Candidates must be legally authorized to work in the U.S. without sponsorship

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing

HR_Compliance@keybank.com
.

Operations Consultant – Fraud Strategy
Job Date
Posted 3 days ago
Job Apply
Click
Job Location
Remote

Location:
For Those Who Work At Home – Various, Ohio 44145

Job Brief:

We are seeking a motivated, experienced individual to join our financial institution as a Fraud Strategy Analyst who will be responsible for owning the Credit Card Fraud Strategy for KeyBank. As part of our Enterprise Fraud Services team, you will analyze and review a broad range of financial data, including transactions, transfers, new accounts, and various types of payments to uncover potentially fraudulent activity. You must be familiar with data analysis techniques, software, and processes, and the candidate should possess the creative problem-solving abilities necessary to suggest new methods of analysis and prevention. Our perfect candidate has experience in mining fraud data, has a bachelor’s degree in computer science, data science, mathematics, or a relevant field, financial services experience, exceptional attention to detail, and strong written and verbal communication skills.

Essential Job Functions

  • Possesses depth and breadth of expertise to own the credit card fraud strategy with a focus on continuous mitigation and proven loss avoidance due to Strategies.
  • Identifies and implements new strategic improvement including new rules and process with partners across the firm.
  • Extract data to collect and analyze large volumes of financial data for potential fraud with the goal to produce new fraud rules for mitigation.
  • Collate data and produce reports that synthesizes fraud trends for senior managers and stakeholders
  • Recognize patterns of fraud and suggest new methods of detection, mitigation, and prevention
  • Assist with the implementation of new processes and software solutions and write corresponding requirements.
  • Partners and communicates directly with Stakeholders to build a strong relationship with the ability to influence business decisions.

Fraud Strategy Analyst Requirements and Qualifications

  • Bachelor’s degree in a quantitative field such as Finance, Mathematics, Analytics, Data Science, Computer Science, or Engineering, or equivalent education and related training. Card Fraud Strategy experience is a plus.
  • Proficiency with fraud detection software and tools. Experience with TSYS/CardGuard, 3DS Secure, Fraud alerts.
  • Business Intelligence tools. SAS, SQL, Google Cloud Platform and Tableau. Python / R is a plus.
  • Strong attention to detail to identify anomalies in data. Creative problem-solving abilities.
  • Familiarity with industry trends and practices in Fraud and Risk Management.
  • Superb written and verbal communication skills
  • Experience with credit card fraud and the payment fraud landscape in general.
  • Ability to work in a fast-paced environment, while handling multiple priorities.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $70,000 to $85,000 annually depending on job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing

HR_Compliance@keybank.com
.

Lead Specialist – Fraud Detection
Job Date
Posted 30+ days ago
Job Apply
Click
Job Location
Remote

Location:
For Those Who Work At Home – Various, New York 10705

  • Job Description

    This position can be filled at 100% REMOTE. Please NOTE, that regardless of your location, you will be required to work the hours below which are in Eastern Standard Time

    The work hours for this position are 11:30-8:00 PM EST

    As a part of Fraud Services, the Fraud Detection and Risk Analysis team focuses on detecting and preventing fraud related activity to minimize losses to the bank and enhance our relationships with our customers. We execute on a pro-active strategy of fraud detection, protecting both the bank and our customer, while providing shareholder value.

    About the Job

    Perform a variety of complex and specialized tasks associated with identifying suspected deposit fraud, counterfeit checks, and other potential fraud related transactions. Perform detailed examinations on depository relationships and transactions to confirm or disprove potential fraud related transactions and related activity.

    Essential Job Functions

      o Perform detailed analysis on depository accounts that appear to have activity that would support suspicions of deposit fraud or counterfeit check activity and provide detailed documentary evidence to support findings.

      o Take precautionary measures on accounts and/ or transactions to mitigate risk to KeyBank and/ or Key Bank clients and provide direction to all lines of businesses supported by Fraud Services

      o Communicate information on deposit fraud suspects to account relationship officers, corporate investigations, and area management

      o Document daily review and analysis of suspect transactions, providing area management with reports recapping current efforts.

      o Obtain and provide detailed documentary evidence to support confirmed fraud activity.

      o Maintain ongoing communication with internal and external clients regarding associated account resolution.

      o Other specialized tasks when required.

      Required Qualifications

        o Two years banking operations/ branch experience; or equivalent of education and experience

        o High School diploma or GED

        o Proven accuracy and organizational skills.

        o Proven ability to manage multiple diverse tasks simultaneously.

        o Ability to complete functions within available timeframes and achieve service level agreements to ensure regulatory compliance.

        o Proven written and verbal skills.

        o Proven ability to analyze, solve problems, and make decisions effectively and independently.

        o Microsoft Office / Windows Experience.

        o Experience in Fraud Investigations preferred

      COMPENSATION AND BENEFITS

      This position is eligible to earn a base salary in the range of $36,608 – $52,832 annually depending on job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible.

      KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

      Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing

      HR_Compliance@keybank.com
      .

      Full-time Teller-Marlboro, NY
      Job Date
      Posted 3 days ago
      Job Apply
      Click
      Job Location
      Marlboro, NY 12542

      Location:
      1 Western Avenue – Marlboro, New York 12542

      ABOUT THE JOB (JOB BRIEF):
      At Key, we have the opportunity to bring ease value and expertise to our clients by helping them have confidence and the peace of mind to dream big.

      As a Teller, you will report to the Branch Manager or to the Operations Leader (Teller Float) and are the initial contact for clients. The Teller is a critical position within the branch and an important member of the branch team. The Teller provides excellent client service by welcoming new and existing clients of the Bank and assisting them with account transactions and servicing needs. In addition, he/she acts as a resource in identifying and resolving client servicing issues. Tellers, through their conversations with the clients, listen to uncover financial needs and transitions clients to a banker to further assist.

      ESSENTIAL JOB FUNCTIONS:
      The role of the Teller is to be welcoming, build rapport and provide outstanding service to the Bank clients while performing account transactions, all of which align to the Branch Playbook. Tellers and all Branch team members are expected to act professionally at all times, conduct business ethically avoid conflicts of interest and act in the best interest our clients and Key.

      Duties assigned include:

      Primary Teller Functions

      • Accept and accurately process all financial service transactions
      • Maintain responsibility for cash drawer and follow proper balancing procedures
      • Act as a resource to identify and resolve client servicing issues
      • Listen for clues for Financial Wellness opportunities during client conversations, and then appropriately transition the client(s) to a Banker

      Build Client Rapport

      • Provide excellent client service to all KeyBank clients
      • Where problem resolution is required, take thorough information from the client and get back to them in a timely manner
      • Ensure a confident tone that reassures the client we will follow up with resolution
      • Greet and welcome every client as they enter the branch; acknowledge by name, if known
      • Assist clients in achieving their financial goals and objectives through the use of Financial Wellness tools
      • Participate in client appreciation events
      • Address client issues or concerns; engage branch management when needed to provide full solutions for clients
      • Help create and establish a business relationship between the Banker and the client
      • Coordinate time between Banker and client for business meetings as necessary
      • Engage the Lead Teller and or Banker when faced with complex client account issues
      • Answer the phone within the Branch professionally, promptly, and pleasantly
      • Participate in post/debrief meetings with the branch team involving clients from the day to better understand specific client needs

      Risk Management

      • Ensure compliance with security and audit procedures
      • Adhere to all applicable policies and procedures

      Additional Responsibilities

      • Participate in morning huddles and end of day debriefs
      • Understand goals and objectives for the branch
      • Review and maintain knowledge of product guides, fees and policies to stay current on offerings
      • Provide answers and assistance for client questions/concerns, utilizing resources within the branch

      REQUIRED QUALIFICATIONS:

      • High School Diploma, GED or equivalent business experience
      • 6 months experience in a client service facing role
      • Prefer cash handling experience
      • Excellent communication and interpersonal skills
      • General understanding of PC with Windows based applications and calculator
      • Ability to work branch hours to include weekends and occasional evenings
      • Physical Requirements: Prolonged Standing (5-8 hours per day), frequent use of hands to manipulate/grasp objects, ability to communicate face to face and on the phone with clients, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1 – 10 lbs., occasional lifting of up to 30 lbs.

      KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

      Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing

      HR_Compliance@keybank.com
      .

      Healthcare Client Servicing Team Lead
      Job Date
      Posted 24 days ago
      Job Apply
      Click
      Job Location
      Remote

      Location:
      For Those Who Work At Home – Various, Ohio 44145

      ABOUT ENTERPRISE PAYMENTS

      Enterprise Payments (EP) is the fastest growing business segment in KeyBank. Compromised of treasury management, commercial card, merchant services, and foreign exchange, Enterprise Payments caters to a wide breadth of industry verticals and client segments. Our portfolio of solutions is positioned to support commercial entities of all sizes – from a mom and pop restaurant, to a publicly traded company, Key’s solutions allow businesses to tackle the most challenging payment management needs.

      The Healthcare Servicing Team Lead is responsible for handling various escalated and complex requests surrounding the day to day servicing of healthcare clients. The Healthcare Servicing Team Lead will handle escalated client requests or concerns to include conversations with the client, document detail in bank complaint tracking system and presenting root cause findings to leadership for improvement of overall experience for the customer. They will assist with client conversions and implementations, updating equipment, rate reviews and be the escalation point for Relationship Managers, as appropriate, and provide overall business support as needed.

      ESSENTIAL JOB FUNCTIONS

      • Lead data mapping for complex client conversions to updated healthcare products
      • Partner with product and client sales teams to resolve day to day issues and escalations
      • Lead conversations with clients to assist with escalated issues to determine best next steps for client and resolve client issues. Includes tracking and reporting on root causes to manager. Document escalated issues in bank complaint tracking system.
      • Work directly with vendors to open tickets to resolve and communicate same to client or relationship team.
      • Support client acquisition, cross-sell, and/or retention initiatives through providing tracking information as well as insights based on client escalation analysis.
      • Coordinate with product management and payment advisors on resolution billing issues.
      • Analyze & Maintain portfolio by creating proactive outreach campaigns for Client Engagement and Implementation.
      • Manage IT updates to boarding tool including communication to the organization surrounding improvements including pricing, entry enhancements and EOL equipment.
      • Maintain and update pricing guide working with Pricing/Portfolio lead.
      • Be point of escalation for Relationship Managers and other internal/external resources.
      • Partner effectively with internal partners to validate success of processing relationship and provide process improvement guidance to enhance efficiencies to leadership.
      • Manage & update procedures with our internal/external partners to enhance the client experience
      • Lead the gathering of client financials when requested for periodic credit reviews
      • Review and analyze and action daily call reporting from vendor to verify procedures are being followed and clients’ needs were met, additional outreach to the client, if appropriate.
      • Assist with equipment training and implementation for clients that have escalated through processing partner or internal partner.
      • Lead operationalization efforts for all new product launches working with internal and external teams.
      • Manage communication around lease declinations, buy backs, DDA changes and managed client engagement to ensure merchant contacts vendor directly.
      • Create and deliver ad hoc report as requested and appropriate.
      • Maintain and up to date forms and agreements library to ensure the correct versions are being utilized

      REQUIRED QUALIFICATIONS

      • Five + years in healthcare financial services; acquiring, accounting and client escalation management experience.
      • Strong analytical skills. Excellent problem solving and quantitative skills.
      • Strong internal and external communication skills.
      • Organizational skills, including ability to prioritize work.
      • Must be able to handle fast paced, ever changing work environment.
      • Excellent time management skills.
      • Attention to detail.
      • A team player with proven ability to build strong collaborative relationships with internal partners.
      • Dedicated to exceeding the expectations of clients.
      • Ability to identify inefficient processes, recommend solutions.
      • An ability to change, influence others, and foster teamwork.
      • Proficiency with PCs and standard Microsoft Office software.

      This position is NOT eligible for employment visa sponsorship for non-U.S. citizens

      ABOUT KEY BANK

      Cleveland-based KeyCorp (NYSE: KEY is one of the nation’s largest bank-based financial service companies, with assets of approximately $171 billion. Key companies provide investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies throughout the United States and, for certain businesses, internationally.

      Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment.

      As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.

      COMPENSATION AND BENEFITS

      This position is eligible to earn a base salary in the range of $70,000.00 to $90,000.00 annually depending on job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. Please click

      here
      for a list of benefits for which this position is eligible.

      Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.

      KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

      Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing

      HR_Compliance@keybank.com
      .

      Associate Leasing Manager – Energy Efficiencies
      Job Date
      Posted 4 days ago
      Job Apply
      Click
      Job Location
      Remote

      Location:
      1000 South McCaslin Boulevard – Superior, Colorado 80027

      Associate Leasing Manager – Energy Efficiencies

      About the Job

      The Key Equipment Finance (KEF) Clean Energy Vertical focuses on generating equipment financing deals through vendor partners and programs in the markets for Energy Efficiency, Distributed Generation, Combined Head and Power (CHP), and Photovoltaic (PV) Solar, LED lighting and controls, traditional ESCO transactions, etc. (collectively defined as “Energy”). This position involves identifying, developing, structuring, and closing related energy efficiency asset finance/leasing transactions and will focus on accelerating the growth of KEF’s presence within the energy efficiency market. Main focus will be developing replicable, scalable, sustainable relationships with solution providers as well as acting as a liaison with internal (Key) RMs and EFOs, Leasing Managers, and external COI’s and other partners both vendor based and direct to provide financing to Key customers and prospects. Vendor sources will consist of manufacturers, distributors, developers, suppliers, COIs, and integrators of energy efficiency systems and solutions. KEF offers to finance these assets and solutions utilizing capital or operating leases for commercial, municipal, federal, and non-profit organizations.

      Essential Job Functions

      Responsible for working with segment lead, senior Leasing Managers, and Business Development to assist in:

      • Identifying, developing, structuring and closing energy efficiency finance opportunities which are originated through various vendor partners and direct sources to achieve the assigned financial objectives.
      • Assist with the growth of energy related finance volume by pro-actively supporting Bank Channel, Vendor, Muni, and various other parts of Key by serving as a liaison and subject matter expert.
      • Support team engagement efforts in selling to C-level decisions makers from vendor partners to end customers.
      • Responsible for growing KEF’s business presence and market share in the mid-ticket energy equipment finance market with transactions that range from $1MM on up;
      • Develop and maintain a thorough understanding of the various energy incentive programs and structures used by the team
      • Assist senior team members with the development and delivery of cost-effective and compelling lease proposals and finance solutions uniquely structured for financing energy efficiency transactions
      • Assist with the engagement of all functional departments in KEF (Credit, Asset Management, Operations, Legal, Pricing, Syndications) as needed
      • Assist other team members in the full sales cycle including (but not limited to) business development and prospecting, managing existing and prospective client relationships, structuring of transactions in-line with product offerings, residual and pricing guidelines, utilize credit philosophy and review customer financial statements, collection of appropriate information relating to customers & lease transactions, including packaging for syndication, pricing of transaction to meet business objectives, closing of transactions, and maintenance of the client management system;
      • Travel as necessary to meet with vendor partners, prospective clients (site visits) and to various energy trade shows;
      • Interface and liaise with other KEF and KeyCorp business units on an ongoing basis to expand internal knowledge of the Clean Energy segment and associated capabilities, demonstrating the value of the team’s capabilities brought to customers and prospects alike gaining mindshare and buy-in during the process as well as solidifying the role as an internal/external trusted advisor.

      Required Qualifications

      • Bachelor’s degree or higher;
      • Minimum of 2-3 years of energy efficiency and distributed generation (or related) experience
      • Track record of growing new business by developing/managing vendor relationships;
      • Strong oral and written communication skills
      • Strong relationship management, networking, negotiation, and organizational skills
      • Demonstration of consistent and proper utilization of existing CRM and related tools
      • Ability to take direction, coaching, and demonstrated ability to quickly grasp complex concepts and related structures and effectively communicate these to others
      • Preferred:
      • Business Development sales experience with successful track record of sourcing meaningful energy specific internal/external relationships
      • Experience with energy equipment and project finance;
      • Current vendor relationship contacts in the energy space.
      • Marketing skills: apply technology / social media to build vendor and client relations.
      • Knowledgeable in Super Trump and Salesforce

      COMPENSATION AND BENEFITS

      This position is eligible to earn a base salary in the range of $120,000 to $140,000 annually depending on job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. Please click

      here

      for a list of benefits for which this position is eligible

      Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.

      KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

      Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing

      HR_Compliance@keybank.com
      .

      How do I apply for a job at KeyBank?

      1. Go to the online job application website of KeyBank.
      2. Enter your job title or the category that you want.
      3. Read the detailed information about the job. If it is suitable for you, click the “Apply” button.
      4. To continue, you have to sign in. Otherwise, sign up for an account on that website.
      5. You will be provided with further information about the job position.
      6. Finish your application.

      Basic Information

      Minimum Age to Work: 18

      Hours of Operation: Monday-Friday 9:00am-6:00pm, Saturday 9:00am-2:00pm. Closed Sunday.

      Job Positions: Teller, personal banker, lead specialist, equity research associate, client research specialist, business analyst, tech lead, payments advisor, account manager, merchant sales advisor, underwriter, financial advisor.

      Printable Job Application Form PDF: Not available.

      Job Positions & Salaries

      Teller: You will stay at the cashier’s desk in the bank. You will give and take appropriate amounts of money to and from customers. A smiling face is one of the most important aspects of a successful teller. You will earn between $10-15/hour.

      Prerequisite: None.

      Personal Banker: You will explain the policies of the bank to the customers. You will need to know general banking laws. Good persuasion skills will be very helpful in this job position. You will earn between $35,000-$50,000 per year.­­­­­­

      Prerequisite: High school education and at least one year of customer service experience.

      KeyBank Job Application Form PDF

      KeyBank does not have a printable job application form on the web. However, you are welcomed to visit the official website of the company and make an online job application on that website.

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