What is it like to work at Chick-fil-A?
The “A” in “Chick-fil-A” stands for A quality chicken. Chick-fil-A is famous for being closed on Sundays, no matter the restaurant is in an airport or in a stadium. Also, the company takes pride in maintaining itself as a family business with strong Christian values. Most of the franchise owners are responsible for only one restaurant, and franchise owners are encouraged by the company to connect to the local community around their restaurants. All in all, Chick-fil-A is more than eating chicken. Rather, it is a culture.
Chick-fil-A spokesmen have stated that two-thirds of the employees of Chick-fil-A have grown up working at Chick-fil-A restaurants. They have been working during high school and college, and after they graduate, they return to Chick-fil-A to pursue a professional career. This is amazing because the feeling of being a part of a culture is extremely important for success during work.
Chick-fil-A is also pretty selective when it comes to who can be restaurant owners. Loyal restaurant owners are the main reason for the success of this restaurant chain, so the company created a major network of successful restaurant owners by providing them extensive training throughout the years. Restaurant owners are the ones who are managing all the stuff at the restaurants each day. So, they are interacting as positively with the customers as they are interacting with the team members. Also, because opening a Chick-fil-A restaurant is much cheaper than opening a McDonald’s or Burger King restaurant, so the restaurant owners of Chick-fil-A are more able to invest in improving the performance of their restaurant.
Also, being closed on Sundays seems to be beneficial for the restaurant. A strong argument for being closed on Sundays is that it actually helps the employees to refresh themselves by resting and preparing themselves for the upcoming week. As a result, customers receive better service. Chick-fil-A has been ranked #1 in customer service since 2015. It is reported that Chick-fil-A employees smile more often than employees of any other restaurant chain in the US. The employees are dedicated to providing customers an entire experience rather than just helping them to get what they need.
Today, Chick-fil-A 2,400 restaurants, which are mostly located in the southern US states, but this situation is slowly changing. For example, the location quantity in New York increased from only 1 to 17 in a few years.
So far, you should have an idea about the work culture at Chick-fil-A. If you want to learn more, you can look at our other article about Chick-fil-A that explains the application steps, job positions and definitions of some popular job positions at Chick-fil-A, the application form, and more.